What Internet browser is best for viewing this site?
iStore.SG has been optimized for Microsoft™ Internet Explorer 11 or above, Mozilla Firefox 4.0+, Google Chrome, Microsoft Edge, and Apple™ Safari 2+. If you do not choose to use any of these recommended browsers, you may experience difficulty viewing some areas of our website.
How do I cancel or change an order?
You must contact the Customer support team to cancel or change an order immediately. You can reach them by email at isupport@istore.sg or by phone at +65 9820 1515. Please have your order number ready when you call.
How can I review the details of an order I have already placed?
You can view your order status in the My Account settings. Click on your name at the top of any page in the catalog and then click Order History.
How do I return an item?
If your order is eligible to be returned please contact Customer Service team at isupport@istore.sg for instructions
Who do I call if my merchandise arrives broken or damaged from the carrier?
Items should be inspected thoroughly at the time of delivery. If merchandise is damaged, do not accept the item and do not sign on the delivery order. Be sure to report any product defects or damages to the delivery agent. Damaged items should also be reported to the Customer Service team @ isupport@istore.sg within 2 calendar days upon receipt.
How is my order and account information protected?
Your privacy is important to us. Please read our privacy policy to see how your information is protected.
I am not around or available to receive the order, what should I do?
Contact our Customer Service team to schedule a delivery time when you are available to receive the order or appoint a proxy to receive the order on your behalf. Please send the authorization letter to the Customer Service team @ isupport@istore.sg within 2 (two) calendar days after placing an order.
Is it possible to send my orders to an overseas address?
Sorry, we do not send orders to overseas addresses or local Post Office Box addresses.
Can I ship to more than one address?
You can save multiple shipping addresses for your account, but you may ship to only one address per order.
When will my order arrive?
Delivery times vary based on the product(s) ordered and location. Your order will often be delivered sooner. Please note that shipment may be delayed in the event of a natural disaster or force majeure due to causes beyond our control.
During the holiday or festive seasons, orders may also be delayed due to overwhelming logistics and shipping volume.
How long can I keep items in my shopping cart?
We can only hold items in your shopping cart until you purchase or delete them. The stock of the item is according to availability.
Can I use a gift card, cash, or credit card to help pay for my online order?
No, at the moment, we accept PayNow, and we do not accept additional payment methods for orders.
How do I find a product or information about a product?
You can find any of our products by using the site search. To use the site search, enter one or more keywords using any combination of product brand name, product name, or type of product. The search will return only products that match all your keywords.
Select the desired product from your search or browsing results to find detailed product information. The product page will display a view of the product and the product details, including color and size options.
What is the return policy?
The item return policy will vary depending on the product. You should check the product page for more details on the return policy
How long will it take for my order to arrive?
Delivery and shipping time according to the stock availability of the product you choose. To know more about the stock details, please send an email to our customer support team at isupport@istore.sg
How do I place an order?
An account must be created before placing an order, To place an order, add the items you'd like to purchase to your shopping cart and proceed to checkout. Enter your shipping and pay with PayNow, then submit your order. You will receive a confirmation email.
How much does shipping cost?
Shipping costs vary depending on the size and weight of your order. The cost of shipping will be calculated during checkout. Single orders above SGD 60 will be waived off.
What payment methods do you accept?
We accept PayNow and Electronic bank transfers.
How do I track my order?
You can track your order by logging into your account and clicking on the “Track Order” section. Your order status, tracking number, and other details will be listed here. You can also contact the customer support team for more information about your order.
How can I report a problem with this site?
If you experience problems that are isolated to our site, please use the ContactUS
How do I contact customer support team?
Our Customer Service team is supported from 9 am to 6 pm, Monday to Friday (business days). Please use the Contact Us link or email us isupport@istore.sg
Shipping Methode
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Delivery Process
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Where's My Order
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Delivery Time
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Shipping Methode
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Delivery Process
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Where's My Order
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Delivery Time
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Shipping Methode
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Delivery Process
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Where's My Order
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Delivery Time
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Shipping Methode
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Delivery Process
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Where's My Order
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Delivery Time
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Shipping Methode
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Delivery Process
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Where's My Order
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Delivery Time
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